Paris-based Yampa, a startup developing autonomous AI agents for customer service, has secured €3M in seed funding led by Partech. Business angels, including Arthur Waller (co-founder of Pennylane) and Guillaume Desloges (co-founder of Alma), along with business process outsourcing experts, also participated in the round.
The funding will enable Yampa to invest in research and development, building a robust platform that ensures safe, reliable, and secure AI agent operations. The company also plans to expand its deployment strategies to serve more enterprise clients, meeting the rising demand for AI-powered customer support solutions.
How Yampa addresses the limitations of customer support
Today’s customer service operations face several critical challenges: limited accessibility, long waiting times, and unresolved requests. These issues frustrate customers and can significantly damage a company’s reputation and performance.
To solve these problems, Yampa uses its proprietary orchestration platform, Y.core, to design, evaluate, and deploy autonomous AI agents. Y.core works with various LLMs (OpenAI, Anthropic, Mistral) and integrates seamlessly with leading CRM tools (Salesforce, Zendesk, Freshdesk, Intercom, Microsoft Dynamics, GLPI) and internal systems without adding technical complexity.
Marin Huet, CEO of Yampa, told TFN: “The current customer support processes are not satisfactory for both companies and customers. Existing AI-powered chatbots and virtual assistants can only handle information exchange but cannot take action to resolve customer issues end-to-end. Yampa’s goal is to build agents that can gather information, make decisions, and perform actions to resolve customer problems fully.”
Founded in March 2024 by Marin Huet (ex-head of Data Alma), Baptiste Saintot (ex-head of Al Alma), and Patrice Mazoyer (ex-CEO of Konecta FSM), Yampa aims to transform customer service by integrating intelligent AI agents that work seamlessly alongside human teams. This approach enables exceptional service quality while freeing human employees to focus on complex tasks requiring personal expertise.
Behind Yampa: autonomous AI agents available 24/7
Yampa stands out from competitors through its comprehensive approach to customer support automation, using orchestrated AI agents rather than simple conversational bots. Huet explains: “The core of Yampa’s technology is not just building conversational AI agents but orchestrating these agents to gather information, make decisions, and take actions to resolve customer support issues fully.”
Yampa’s AI agents interact naturally with clients 24/7 across all communication channels (call, email, chatbot) and in common languages. They understand client context, analyse requests, gather information, and solve issues autonomously. For complex cases, the agents smoothly escalate issues to customer service teams. Marin adds: “Unlike traditional chatbots that can only exchange information, Yampa’s agents are designed to perform necessary actions to solve customer problems, not just provide information.”
Yampa has demonstrated impressive results across various industries: 50% of technical hotline tickets are resolved autonomously, 100% of calls are answered instantly 24/7, and a 30% productivity improvement in multilingual email management.
A balance between AI-powered automation and human agent involvement
The industry is rushing toward AI-powered customer support solutions to automate routine tasks. AI agents are expected to handle many support functions independently, from gathering information to making decisions and taking action.
As AI manages routine support tasks, human agents can concentrate on complex, personalised cases requiring a human touch. Alison Imbert, an investor at Partech, concludes: “Yampa is targeting the mid-market and enterprise segments, where customer service processes are particularly complex, involving multiple communication channels and business tools. But this is also where the greatest potential for value creation lies. We are convinced by Yampa’s approach, which integrates the best available technical components into a flexible, customisable solution and easy to deploy.”
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