London-based Heim Health, a software platform powering at-home healthcare, has secured £2.2 million in a seed round led by Heal Capital, with participation from Form Ventures, Portfolio Ventures, and Houghton Street Ventures.
This newly secured funding will enable the company to scale its platform as a software offering and deepen its integration with health systems, expanding its existing work with the NHS, which already supports workforce management through Heim’s platform.
Inefficiency and lack of coordination in community-based care
Heim Health’s ultimate vision is transforming healthcare from hospital-based to home-based care and from analogue to digital systems. They aim to achieve this by helping hospital systems discharge patients more efficiently and manage their care at home through the Heim platform. This approach frees hospital beds and reduces secondary care backlogs across the healthcare system.
The UK’s healthcare system faces significant challenges in coordinating community-based healthcare delivery, particularly in-person medical interventions. While the pandemic accelerated the shift toward home-based healthcare, approximately 70% of medical decisions still require in-person interventions.
Kelly Klifa, co-founder and CEO at Heim Health, told TFN: “Community care systems were found to be inefficient, with nurses working with pen and paper, patients having no visibility on when nurses would arrive, and high rates of delayed home visits and unpaid overtime for nurses. Heim’s solution is to apply logistics and optimisation algorithms to orchestrate these in-home healthcare interactions more efficiently.”
With 13% of NHS beds currently occupied by patients who could receive care in the community, Heim Health strives to enable more home-based treatment. The company believes its ability to source and deploy nurses, supported by cutting-edge technology, can unlock latent capacity, make home-based healthcare cost-effective, reduce staff pressure, and expand patient access to necessary care.
Heim Health technology: Advanced algorithms and optimisation capabilities
Kelly Klifa and James Monico founded Heim Health after their success with Testing For All, the only not-for-profit Covid testing service to emerge during the pandemic, which delivered over one million at-home tests. They have joined forces with Sasha Tory, former Head of Partnerships at Qured.
Heim Health sets itself apart through advanced algorithms and an aggregation model. Klifa explains: “Heim has developed state-of-the-art algorithms for reforming nurse schedules and routes, a feature that sets us apart from competitors. The platform operates as an aggregator of capacity, tapping into large pools of nurses available through staffing agency partners, rather than employing its nurse workforce like some competitors.”
The company aims to increase nurse capacity and productivity by 30% through optimised scheduling and routing, provide transparency and flexibility for patients and nurses, integrate with health systems to help them advance their workforce, and enable the shift from hospital to home-based care. For Heim Health’s healthcare partner clients, using the system to coordinate home health appointments has reduced patient waiting times by up to 85%.
The platform uses ‘last mile’ delivery-inspired algorithms designed to enhance the final stage of the delivery process to reduce the time spent on the road and enable more patients to be seen within a shift. This approach lets Heim focus on technology rather than direct workforce management. Additionally, the platform provides live tracking, detailed nurse task plans, and a user experience comparable to Uber or Shopify—features absent from traditional, paper-based competitors.
Heim partners with private and NHS healthcare organisations to manage end-to-end delivery of at-home appointments. The company sources highly skilled nurses and healthcare practitioners to deliver blood tests, post-operative assessments, and injections in patients’ homes. Their API-led platform ensures efficient and scalable care delivery.
Current partnerships span primary healthcare providers, including Numan, Manual, Thriva, Ted’s Health, Nationwide Pathology, Optimale, Selph, and Bioniq, upgrading their at-home care services and reducing unnecessary hospital stays.
Future of UK Healthcare: The Shift Towards Community-Based, Technology-Driven Care Delivery
Heim’s vision is to partner with local primary care providers to address patient needs early and prevent hospital admissions. This aligns with the UK Health Secretary’s report calling for a shift from hospital to at-home care delivery.
Marta Mrozowicz, Investment Manager at Heal Capital, commented: “At Heal Capital, we’re big believers in bringing healthcare closer to home, which we think can lead to improved patient outcomes, increasing access to care, and easing the burden on traditional systems. We’re excited about Heim’s real platform potential, which can easily leverage existing supply and match it with patient demand in a customer-centric fashion. The Heim team is doing the hard work of putting in the infrastructure for community care, and we’re proud to back them on this journey.”
Looking ahead, Klifa anticipates increased AI adoption across healthcare domains to free up clinician time and meet growing demand. Heim’s technology-focused approach positions it to enable this productivity boost through its platform, allowing seamless integration with existing health systems while optimising its workforce.
The future of UK healthcare revolves around community-based and technology-driven care delivery, which could significantly improve patient outcomes and reduce the burden on traditional healthcare systems.
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